STEP 1: FILL OUT OUR ONLINE POLLUTION COMPLAINT REGISTRATION FORM

• This form notifies the AWRA that a complaint has been filed, which we retain for our records.

• This form is forwarded to the appropriate response individual at the Ministry of the Environment.

Click HERE to access the online complaint form.

STEP 2:  CALL THE MINISTRY OF THE ENVIRONMENT (MOE) HOTLINE:

Business hours 1-800-376-4547

After hours     1-800-268-6060

Say that you want to “place a pollution complaint”. The MOE officer will request:   

• Your name, address, phone#

• Description of odour/dust/noise, time detected and your location

•  Any adverse effects* you experienced or are still experiencing

*According to the Environmental Protection Act  - R.S.O. 1990, CHAPTER E.19 (Sections 1. (1) , and 14. (1) ) “Adverse Effect” means one or more of,

1. (1)(a) impairment of the quality of the natural environment for any use that can be made of it,

(b)    injury or damage to property or to plant or animal life,

(c)    harm or material discomfort to any person,

(d)    an adverse effect on the health of any person,

(e)    impairment of the safety of any person,

(f)    rendering any property or plant or animal life unfit for human use,

(g)    loss of enjoyment of normal use of property, and

(h)    interference with the normal conduct of business; (“conséquence préjudiciable”)

 (1)  Despite any other provision of this Act or the regulations, a person shall not discharge a contaminant or cause or permit the discharge of a contaminant into the natural environment, if the discharge causes or may cause an adverse effect. 2005, c.12,s1(5)